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中国消费者协会

时间:2005/1/1 1:01:00 来源:网友
性质 (status)

中国消费者协会是依法成立的对商品和服务进行社会监督的保护消费者合法权益的全国性社会团体,具有法人资格。

CCA is a national organization legally registered to protect comsumers’ interests by means of supervision of commodities and services.

宗旨 (Aim)

中国消费者协会的宗旨是:对商品和服务进行社会监督,保护消费者的合法权益,引导广大消费者合理、科学消费,促进社会主义市场经济健康发展。

The Aim of CCA is to supervise commodities and services; to protect consumers’ rlghts and interests; to provide reasonable and scientific guidance on consumers’ activities; to promote a healthy development of the socialist market economy.

经费 (Fund)

中国消费者协会的经费由政府资助和社会赞助。

CCA is funded by Government subvention and social donations.

组织机构 (Organization)

中国消费者协会有领导机构是理事会。理事由各有关政府部门、人民团体、新闻媒体、各省、自治区、直辖市及计划单列市消费者协会(委员会,不同)以及各有关方面的消费者代表协商推举产生。理事会全体会议每年开一次。协会的日常工作由常设办事机构承担,秘书长、副秘书长专职管理,并向会长负责。

中国消费者协会组织结构示意图/organization chart of CCA

The CCA council is the leading organization. Lts members are chosen by the government departments, social organizations, press circles, consumers’ associations or committees of provinces, regions, municipalities directly under the Central Government and plan separate classify towns and consumer representatives. The council holds a plenary session annually.When the Council is not in session, a standing Council exercises the functions and powers of the Council, secretary general and vice secretaries general of CCA are responsible through a standing body, for the overall administration and accountable to CCA’s President.

法定职能 (Functions)

根据《中华人民共和国消费者权益保护法》,中国消费者协会及其指导下各级协会履行以下七项职能:
(一)向消费者提供消费信息和咨询服务;
(二)参与有关行政部门对商品和服务的监督、检查;
(三)就有关消费者合法权益的问题,向有关行政部门反映、查询,提出建议;
(四)受理消费者的投诉,并对投诉事项进行调查、调解;
(五)投诉事项涉及商品和服务质量问题的,可以提请鉴定,鉴定部门应当告知鉴定结论;
(六)就损害消费者合法权益的行为,支持受损害的消费者提起诉讼;
(七)对损害消费者合法权益的行为,通过大众传播媒介予以揭露、批评。

According to the Law of Protection of Consumers’ rights and lnterests of the Peoples’s Republic of China,CCA and local consumers’ associations under CCA’S guidance perform the followign functions:
1. to provide consumer information and consultant services;
2. to participate in the supervision and inspection of commodities and services together with relevant administrative government departments;
3. to report, consult and make advice to relevant administrative departments on affairs of consumers’ interests;
4.to receive,inspect and mediate the complaints of consumers;
5.to require appraisal department to appraise the quality of commodities and/or services in case the complaint refers to the quality lf commodities and/or services.The appraisal department is responsible to notify the result;
6.to support the infringed consumers in making lawsuits on violations of consumers’ interests;
7.to expose and criticize the activities of violating consumers’ interests by means of mass media.

工作成就 (Achievement)

(一)组织建设 Establishment
中国消费者协会于1984年12月经国务院批准成立。目前,全国县以上消费者协会已达3138个,其中省、自治区、直辖市31个。在农村乡镇、城市街道设立的消协分会、在村委会、居委会、行业管理部门、高等院校、厂矿企业中设立的监督站,联络站等各类基层网络组织达15.6万个,义务监督员、维权志愿者10万余名。


CCA was inaugurated on 26th December 1984 approved by the state council. There are 3138 consumers’ associations at or above county’s level in china so far,among which 31 are of provinces,autonomous regions and municipalities directly under the Central Government.They hae established branches in villages,small towns and urban districts.All kinds of grass-roots network organizations,such as supervision points and contact points in village committees,neighborhood committees,sector administrastions,institutions of higher learning and industrial enterprises have amounted to 156000.More then 100000 compulsory supervisors and volunteers are working for the safeguare of consumers’ rights.

(二)立法立规 Legislation
中国消费者协会自成立始,协助有关部门制定了《中华人民共和国消费者权益保护法》,并于1993年10月31日蛤国人大常委会审议通过,于1994年1月1日施行。《消法》的制定和颁布标志着中国消费者权益保护工作已纳入法制轨道。经过数年广泛宣传,目前,《消法》已成为中国百姓最为熟知的基本法律之一。
目前全国已有北京、上海、广东等20多个省、自治区、直辖市及相当一批省辖市结合本地实际制定颁布了《消法》实施办法。
中国消费者协会代表消费者积极参与、协助有关方面制定和个性了数十个有关保护消费者权益方面的法律、法规及标准,向政府反映社情民意,对推动政府机关完善立法发挥了积极作用。

With assistance of CCA,The Law of Protection of Consumers’ Rights and interests of the People’s Republic of China was discussed and approved by the standing committee of People’s Congress on 31th October 1993,and put into effecton 1st Jand,1994.it marked that the protection of Chinese consumers’ interests has already put on the right course.At present, The law has become one of the best-know laws of china.
20 provinces,autonomous regions,municialities dirctly under the central Government,and many cities directly under the Provincial Government in Beiing,Shanghai and Guangzhou etc.have promulgated the implementing decrees in the light of their specific conditions.
As the consuer representative,CCA has taken an active part in enacting and revising a dozen of consumer-related laws,decrees and standards.CCA plays a positive role in keeping government agencies informed of condition of the people and legislation perfection.

(三)受理投诉 (Complaint Handing)

到了2000年底, 中国消费者协会和各地消协共受理消费者投诉5405,630件,解决率达96。9%,为消费者换回经济损失约30.6亿元。


By the end of 2000,CCA and local associations have accepted 5405,630 cases of consumer complaint all over the country,and 96.9% of the cases have been settled.The consumers’ losses of about 30.6 billion yuan has been retrieved.

(四)宣传教育 (Education)

自1986年始,每年3月15日-国际消费者权益日,中国消费者协会与全国各地消协联合,通过街头宣传,举办展览,专题讲座,文艺晚会,知识竞赛等形式,开展维权宣传活动。
1997年以来,中国消费者协会每年推出一个年主题,全国联动,全方位、深层次地开展维权活动,深得民心。
不少地方消协针对不同年龄,不同职业消费者的特点,分别在当地幼儿园、学校、工厂、商店、机关和农村开展了内容较为系统,时间相对集中的消费教育,有的还纳入了政党的教育规划中。



Annually on 15th March of 986,together with other consumers’ association in China,CCA has arranged various activities, such as street propaganda,exhibitions,symposiums and knowledge contests to celebrate the World Consumer Rights Day.
Since 1997,CCA has lauched all-round and thorough Annual Theme Movement every year,with all consumers’ association in the country,which enjoys immense popular support in China.
To educate consumers of different ages and different professions in accordance with their characteristics,many consumers’ association introduce systematic and time-concentrated eduction programs in local kindergartens,schools,factories,shopping centers,government agencies and rural areas, some of which are even brought into normal education programs.


地址:中国北京展览馆路甲1号
邮编:100044
电话:(010)68359318
传真:(010)68359334
E-mail: cca315@263.net

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